Return Policy

We have a 60-day return policy, which means you have 60 days from the date you receive your item to request a return.

To be eligible, the item must be in the same condition as you received it: unworn and unwashed, with tags attached, and in its original packaging. You must also present a receipt or proof of purchase.

To initiate a return, you can contact us at info@aquaffy.com .

If your return is accepted, we'll send you a shipping label along with instructions on how and where to send your package.

Items sent without prior request for return will not be accepted.

For any questions regarding returns, please email us at info@snoozefy.com .

Damages and problems

Please review your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong product, so we can evaluate and resolve the issue.

We do not accept returns on certain items, such as:

  • Perishable goods (food, flowers or plants).
  • Customized or special order products.
  • Personal care items (such as beauty products).
  • Hazardous materials, flammable liquids or gases.

We also do not accept returns on sale items or gift cards.

Changes

The quickest way to ensure you get what you want is to return the item you have and, once the return is accepted, make a new purchase for the desired product.

3-day withdrawal period – European Union

For shipments to the European Union, you have the right to cancel or return your order within three days of receipt, for any reason and without justification.

The item must be in the same condition as you received it, unused, with tags attached, and in its original packaging. You must also present proof of purchase.

Refunds

We'll notify you once we've received and inspected your return to let you know whether your refund has been approved or not.

If approved, the amount will be automatically refunded to your original payment method within 10 business days .

Please note that it may take some time for your bank or credit card company to process and post the refund.

If it's been more than 15 business days since your return was approved and you haven't received your refund, please contact us at info@aquaffy.com